Volume 16 No. 1, June 2017
ARTICLE INFO
Article History:
Received: 31 December 2016
Accepted: 14 July 2017
Published: 24 November 2017
MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 16 NO. 1, JUNE 2017
Risk Management Practices in Tourism Industry – A Case Study of Resort Management
Nur Rahifah Amirudin1, Anuar Nawawi1, and Ahmad Saiful Azlin Puteh Salin2
1Faculty of Accountancy, UiTM Shah Alam
2Faculty of Accountancy,
Universiti Teknologi MARA Campus Perak
ABSTRACT
1Faculty of Accountancy, UiTM Shah Alam
2Faculty of Accountancy,
Universiti Teknologi MARA Campus Perak
ABSTRACT
The purpose of this research was to identify the risks that influence the operation of a resort, theimpact and the risk management techniques used to reduce those risks. One resort was selected as the case study and document analysis and observation were used as data collection methods. This study found that environmental risk, business risk and human resource risk were the most important risks that could influence the sustainability of the resort’s operations. These risks can be managed through the right combination of risk management techniques. Despite weak monitoring activities, incomplete operating procedures and inferior attitude by the workforce seem to impact the management of the resort, fast and intelligent response may be able to overcome the situation and prevent the worst possible outcomes.
Keywords: Resort, risk, risk management, tourism, Malaysia.
Keywords: Resort, risk, risk management, tourism, Malaysia.