MANAGEMENT AND ACCOUNTING REVIEW

 


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Volume 22 No. 1, April 2023

 

ARTICLE INFO
Article History:
Received: 22 August 2022
Accepted: 14 March 2023
Available online: 01 April 2023

MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 22 NO 1, APRIL 2023
https://doi.org/10.24191/MAR.V22i01-14

SECURITY, RISK AND TRUST IN E-WALLET PAYMENT SYSTEMS: EMPIRICAL EVIDENCE FROM INDONESIA

Machmudin Eka Prasetya1,2 and Shuhaida Mohamed Shuhidan3 

1Accounting Research Institute Universiti Teknologi Mara, Shah Alam, Selangor, Malaysia.

2Dept of Accounting, Faculty of Economics and Business, Universitas Indonesia, Indonesia 

3College of Computing, Informatics and Media, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia.

 

ABSTRACT

The growth of e-commerce has created other technological innovations such as online payment initially developed by the banking industry, such as internet banking and mobile banking. However, e-wallet payment innovation has emerged as another online payment option provided by the non-banking sector. Unfortunately, the usage level of e-wallet payment in Indonesia is still considered relatively low compared to the country's internet or even mobile internet usage. This study investigated how perceived risk, trust, and security influence the behavioural intention of e-wallet payment using extended variables commonly used in extended TAM or UTAUT using postgraduate students in universities in Indonesia. The data analysis used Structural Equation Model (SEM) with IBM-AMOS. This study found that perceived trust played a vital role in influencing the behavioural intention of e-wallet payment usage. Perceived trust also acted as a mediator of perceived security in predicting behaviour. The implication of it hopefully will give a direction for e-wallet providers in providing the service to the users and lead more potential users to use it.

Keywords: E-Wallet, E-Payment, Adoption, Acceptance, TAM, UTAUT

Corresponding Author: Shuhaida Mohamed Shuhidan, College of Computing, Informatics and Media, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia; Email: This email address is being protected from spambots. You need JavaScript enabled to view it.;  Tel: +603-55444911

 

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