MANAGEMENT AND ACCOUNTING REVIEW

 


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Volume 23 No. 1, April 2024

 

ARTICLE INFO
Article History:
Received: 30 October 2023
Accepted: 01 February 2024
Available online: 01 April 2024

MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 23 NO. 1, APRIL 2024

Customer Emotion and Impulse Buying: The Variables that Influence Repurchase Intention


Amiril Azizah, Hendrik Batoteng, Sugeng Hariyadi, Faisal Barus, Surahman and Ferdi Gunawan

Business Administration, Polytechnic State of Samarinda, Samarinda, Indonesia



ABSTRACT

This study explored customers’ emotion characteristics that predict and influence purchase intention. The study sought to understand customers’ emotional responses and how they affect their purchase decisions. Results showed a positive correlation between factors and purchasing intention. A sample of recent buyers at Miniso store was used for the research. The data comprised customer emotions, perceived value, product quality, brand image, and satisfaction. Regression analysis was used to find purchase intention predictors. This study found that customers’ emotions influence purchasing intention. Happy, excited, and satisfied customers are more likely to buy. Perceived value, product quality, and brand image also affect buyers’ emotions and purchasing intentions. The ramifications for organizations and marketers are significant. Companies can modify their marketing efforts to inspire pleasant emotions and increase buying intent by knowing customers’ emotions and purchase intention. This is possible through brand positioning, product quality management, and customer journeys that evoke good feelings.


Keywords: Store Atmosphere, Hedonic Shopping Value, Repurchase Intention, Customer Emotion, Impulse Buying
Corresponding Author: Amiril Azizah; Business Administration, Polytechnic State of Samarinda, Samarinda, Indonesia; Email: This email address is being protected from spambots. You need JavaScript enabled to view it.; Tel: +6281349379962

 

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