Volume 24 No. 1, April 2025
MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 24 NO. 1, APRIL 2025
UNLOCKING THE CRITICAL DRIVERS AFFECTING QUALITY OF INTERNAL AUDIT CONSULTING SERVICES
Md Gulam Sharoar Hossain Khan1, 3, Noor Adwa Sulaiman2♣ and Suhaily Shahimi2
1Graduate School of Business, Universiti Malaya, Malaysia
2Department of Accounting, Faculty of Business and Economics, Universiti Malaya, Malaysia
3Bangladesh Academy for Securities Markets (BASM), Bangladesh
ABSTRACT
This study analysed how management support, organisational status, culture, data analytics, continuous audit, auditor independence, and internal auditor skills and competencies affect the quality of internal audit consulting services (CS) in risk management and strategy development. A survey was conducted among internal auditors (head, senior manager, manager) and customers (CEO, audit committee, CFO, manager, senior manager) of Bangladeshi listed companies. The survey data was analysed using SPSS and Smart-PLS4 software. Results showed that management support, organisational status, culture, data analytics, continuous audit, and internal auditors’ skills and competencies had a positive correlation with CS quality, except for auditor independence. This research contributes to the limited research on CS quality factors and provides a guide for practitioners and researchers to improve the quality of internal audit functions in risk management and strategy development.
Keywords: Internal Audit, Internal Auditors, Consulting Services, Risks Management, Strategy Development
♣ Corresponding Author: Noor Adwa Sulaiman; Department of Accounting, Faculty of Business and Economics, Universiti Malaya, 50603 Kuala Lumpur; Email; adwa@um.edu.my
ARTICLE INFO
Article History:
Received: 1 December 2023
Accepted: 23 June 2024
Available online: 1 April 2025