Volume 24 No. 1, April 2025
MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 24 NO. 1, APRIL 2025
THE ROLE OF BUSINESS INTELLIGENCE TECHNOLOGIES IN ORGANIZATIONAL AGILITY AND COMMUNICATION TECHNOLOGIES AS A MEDIATOR IN JORDANIAN TELECOM COMPANIES
Mufleh Al Jarrah1, Samer Alhawari2, Yaser Almodallah3♣ and Baker Jarah4
1Business Faculty / Information System Department, Amman Arab University, Amman, Jordan
2Faculty of Finance and Business / Management Information System Department,
The World Islamic Sciences and Education University, Amman, Jordan
3Faculty of Business and Economics, Graduate School of Business, University of Malaya, Kuala Lumpur, Malaysia
4Business Faculty / Information System Department, Amman Arab University, Amman, Jordan
ABSTRACT
The purpose of this study was to confirm how business intelligence technologies (BIT) contribute to organizational agility (OA) and how communication technologies (CT) function as a mediator in telecom firms in Jordan. A quantitative method was used in this study to gather data from the participants. The study concentrated on how businesses, using CT as a mediating variable, perceived and comprehended the role and significance of BIT in improving OA. The survey instrument was developed by applying the structured questionnaire design. PLS-SEM, a variance-based technique, was employed in the analysis. There were three Jordanian telecom companies included in the study sample. There were 216 surveys sent out in total, and a total of 198 questionnaires were returned. The study's conclusions showed that OA and CT were impacted by BIT. In addition, the findings contribute to the theoretical understanding of the mediating role of CT in the context of OA and BIT. This study focused on how telecom companies can influence BIT and CT to develop agility, improving their operational efficiency and responsiveness in the markets.
Keywords: Business Intelligence Technologies, Organizational Agility, Communication Technologies, Jordanian Telecom Companies.
♣ Corresponding Author: Yaser Almodallah; Amman-Jordan; Email: Dr.Almodallah@gmail.com; Tel:00962786204601
ARTICLE INFO
Article History:
Received: 16 July 2024
Accepted: 17 January 2025
Available online: 1 April 2025