Volume 24 No. 2, August 2025
MANAGEMENT AND ACCOUNTING REVIEW, VOLUME 24 NO. 2, AUGUST 2025
https://www.doi.org/10.24191/MAR.V24i02-01
IDENTIFICATION OF KEY STAKEHOLDERS’ ENGAGEMENT FACTORS IN SUSTAINABILITY MANAGEMENT IN MALAYSIA WITH A MODIFIED MODEL ON STAKEHOLDER THEORIES
Chin-Ling Loh1♣, Suzyrman Sibly1 and Hamoon Khelghat-Doost2
1Centre for Global Sustainability Studies (CGSS),
Universiti Sains Malaysia, Penang, Malaysia
2School of Social and Political Sciences,
University of Lincoln, England, United Kingdom
ABSTRACT
This study conducted a stakeholder analysis on sustainability reports and explored the application of stakeholder theories for sustainability management in companies in Malaysia. The study aimed to identify key stakeholders’ engagement factors in organisational sustainability management. It covered the identification of the key stakeholder groups, the significance of power and interests in influencing stakeholders according to stakeholder theories, and the manner of stakeholder engagement in sustainability among companies. The methodology employed a quantitative and qualitative approach with data collected from the sustainability reports from companies by integrating with systematic descriptive, instrumental, and normative stakeholder analysis. This study identified five crucial stakeholders’ engagement factors in organisational sustainability management. A modification model of the stakeholder theory improved with the dynamic intensity of the engagement bridge model, strengthening the interactive bridging of power-interest gaps between high and low-power stakeholders established to explain the stakeholder analysis of companies in the study.
Keywords: Sustainability Management; Stakeholder Theory; Environmental, Social and Governance; Stakeholder Engagement♣ Corresponding Author: Chin-Ling Loh; Centre for Global Sustainability Studies (CGSS), Universiti Sains Malaysia, 11800 Penang, Malaysia;
Email: loh.chinling@beyondgood.biz; Tel: +6010-9823216
ARTICLE INFO
Article History:
Received: 20 January 2024
Accepted: 5 July 2024
Available online: 1 August 2025